Terms & Conditions

Payments

I accept payment via PayPal which means you can pay either using a PayPal account OR most major credit or debit cards.

You can also pay by cheque or by direct bank transfer.

Shipping

For information on shipping terms see my shipping page.

Returns/refunds

If you are not satisfied with the item you have chosen, please let us know by e-mail within 7 working days of receipt of your goods. We will be happy to offer you an exchange or, if you prefer, a refund – provided that you return the unwanted goods to us in fully resalable condition and in their original undamaged packaging.
If these terms are not met, The Fire Pit Shop reserves the right to refuse a refund, or to deduct up to 20% of the selling price from the refund due.
Refunds may take up to 30 days to process.
We are sorry that we are unable to exchange or refund customised made-to-order items.
For all returns you will be asked to arrange and pay for the return of the items to Cornish Pride Engineering. We are happy to arrange collection, but the cost will be charged to you and may be deducted from any refund due.

Privacy Policy

Please see my privacy policy here.